Travel Industry Council of Hong Kong

Committees

Under the TIC are 16 committees, two sub-committees and the Appeal Board , all ready to discharge different responsibilities of the TIC. Committee and Appeal Board members comprise more than 100 high-ranking people invited from member agents and other professions. The committees include:

Committee on Shopping-related Practices

Convenor: Dr Law Cheung Kwok

to set up an effective and reasonable mechanism to handle cases in which registered shops have breached their pledges
to hear cases in which registered shops are suspected of breaching their pledges, and penalise those shops found to have breached their pledges
to handle other matters related to shopping
download procedures for handling registered shops suspected of breaching pledges

Compliance Committee

Convenor: Mr Alvin Wong

to monitor the practice and conduct of members and to ensure their compliance with the TIC’s rules
to monitor the conduct of tour escorts and to ensure their compliance with the Code of Conduct for Outbound Tour Escorts
to take disciplinary action against members and tour escorts for non-compliance with the TIC’s rules and Code of Conduct for Outbound Tour Escorts respectively
download procedures for handling members suspected of violating TIC rules
download procedures for handling tour escorts suspected of violating the Code of Conduct for Outbound Tour Escorts

Constitution/By-law Committee

Convenor: Ms Teresa Ko JP

to study and make recommendations on the Memorandum and Articles of Association (M&A) of the TIC and its Association Members

Consumer Relations Committee

Convenor: Mr David Tsoi

to handle complaints lodged by consumers against travel agents
download procedures for handling consumer complaints

Election Committee

Convenor: Mr David Tsoi

to handle complaints concerning the TIC's elections
to perform any other duties relating to the TIC's elections as laid down in the M&A and prescribed by the Board

Inbound Committee

Convenor: Mr Ken Chang

to protect the interests of inbound travel agents
to liaise with government departments and other tourism organisations concerning inbound traffic and tour operation
to ensure quality service provided by inbound agents

Mainland China Inbound Tour Affairs Committee

Convenor: Mr Ronnie Ho

to handle matters related to inbound tours from mainland China, and propose long-term strategies for the promotion of good practice for travel agents and tourist guides
to formulate measures to regulate the operation of inbound tours from mainland China

Mainland China Inbound Tour Compliance Committee

Convenor: Mr Ma Ho Fai SBS, JP

to handle cases where both the travel agent and the tourist guide are involved in the same complaint about inbound tour service and both are suspected of violating rules of the TIC, and to decide whether disciplinary action should be taken against both the agent and the guide
download procedures for handling members and tourist guides suspected of violating TIC rules

Membership Committee

Convenor: Mr Warren Tong

to make recommendations to the TIC Board on the membership requirements of the TIC and its Association Members
to consider and approve TIC membership applications
to suggest necessary actions to the TIC Board if members are found to have violated the membership requirements

Outbound Committee

Convenor: Mrs Gianna Hsu

to make recommendations to the Board on all matters relating to the outbound travel industry

Public Relations Committee

Convenor: Mr Michael Wu

to promote the image of the TIC through public relations activities, and to help build links with travel bodies in various places
to improve members' understanding of the structure and functions of the TIC
to provide an additional channel for members and the TIC to communicate with each other, and to identify areas of members' concern for further action

Publication Committee

Convenor: Mr C K Kai

to oversee the publication of the TIC's quarterly magazine The Voice of TIC , which helps improve communication with members and provide up-to-date industry information

Staff and Finance Committee

Convenor: Mr Ronnie Ho

to prepare and review budgets, and to monitor the accounts
to formulate human resources policy of the TIC Executive Office

Ticketing Committee

Convenor: Mr Tommy Tam

to handle all matters in relation to the operation of ticketing agents
to liaise with airlines and review the selling price of air-tickets

Tourist Guide and Tour Escort Deliberation Committee

Convenor: Mr Antonio Chu

to consider Tourist Guide Pass and Tour Escort Pass applications that require special deliberation
to handle complaints concerning Tourist Guide Pass and Tour Escort Pass applications rejected by the Executive Office
to deliberate cases of suspected violation by Tourist Guide Pass holders and to decide if disciplinary action is necessary
download procedures for handling Tourist Guide Pass and Tour Escort Pass applications which require special deliberation
download procedures for handling tourist guides suspected of violating the Code of Conduct for Tourist Guides

Training Committee

Convenor: Mr Andrew Leung

to handle all matters relating to industry training and to liaise with the various government training boards, training institutes, airlines and trade bodies regarding provision of general and special training for travel agency employees

Working Group on Professional Indemnity and Public Liability Insurance for Travel Agents

Convenor: Mr Ronnie Ho

to study all matters relating to professional indemnity and public liability insurance for travel agents

Working Group on TIC Elections

Convenor: Mr Warren Tong

to study matters concerning TIC elections and make recommendations to the Board