Travel Industry Council of Hong Kong

The Council

Executive Office

Executive Office

The Executive Office ( office@tichk.org ), headed by the Executive Director, has nine departments: Consumer Relations, Finance and Administration, Inbound, Industry Training, Membership, Outbound, Public Relations, Publication and Translation, and Special Projects. The duties of the Executive Office are to carry out the policies adopted by the Board of Directors.

Executive Director

Mrs Alice Chan ( alice.chan@tichk.org )

General Managers

Mr Benjamin Chan, General Manager (Compliance and Regulations) ( benjaminchan@tichk.org )
Ms Wings Mok, General Manager (Industry Relations & Development) (wings.mok@tichk.org )

Senior Managers

Ms Juliana Chan, Senior Manager (Consumer Relations) ( julianachan@tichk.org )
Ms Fong Po Shan, Senior Manager (Finance and Administration) ( poshan.fong@tichk.org )
Ms Phyonne Wong, Senior Manager (Membership) ( phyonne@tichk.org )
Ms Fawn Yeung, Senior Manager (Inbound) ( fawn.yeung@tichk.org )

Managers

Mr Margaux Chan, Manager (IT Project) (margaux.chan@tichk.org)
Ms May Ho, Manager (Industry Training) ( may.ho@tichk.org )
Ms Jade Ma, Manager (Outbound) ( jade.ma@tichk.org )
Ms Annie Mak, Manager (Publication and Translation) (annie.mak@tichk.org)
Ms Jessica Wan, Manager (Public Relations) ( jessicawan@tichk.org )
Mr Tommy Wong, Manager (Special Projects) (tommy.wong@tichk.org)
Ms Phoebe Yeung, Manager (General Affairs) ( phoebe.yeung@tichk.org)

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The following are the nine departments of the Executive Office and their duties:

Consumer Relations Department ( crd@tichk.org )

to handle complaints lodged by outbound travellers

Finance and Administration Department (finance_admin@tichk.org)

to keep the accounts
to handle matters relating to the franking machines and levy refund
to collect membership subscriptions and other fees
to provide administrative support for the Executive Office

Inbound Department ( inbound@tichk.org )

to handle issues relating to inbound travel
to handle complaints lodged by inbound visitors
to handle cases of non-compliance with the TIC's codes and directives
to register tour confirmation agreements of mainland inbound tours
to enforce the Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers

Industry Training Department ( training@tichk.org )

to organise training activities or courses for the industry
to conduct accreditation examinations for tourist guides and tour escorts
to handle applications for the Tourist Guide Pass and Tour Escort Pass

Membership Department ( membership@tichk.org )

to handle issues relating to membership including processing applications
to maintain membership records
to publish the Membership Directory
to register members' representatives to general meetings

Outbound Department ( outbound@tichk.org )

to handle issues relating to outbound travel
to register tour brochures
to handle cases of non-compliance with the TIC's codes and directives

Public Relations Department ( pr@tichk.org )

to organise seminars, gatherings and various functions for members
to arrange press conferences and distribute press releases

Publication and Translation Department ( publication@tichk.org )

to publish The Voice of TIC and the TIC's Annual Report
to translate internal and external documents
to oversee the development and content of the TIC's website

Special Projects Department (special_projects@tichk.org)

to assist in the planning, promotion and management of projects undertaken by the TIC
to provide secretarial support for the project committees and working groups
to monitor the progress of the projects and ensure their compliance with the funding requirements and the applicable laws and regulations