1. How do I applying for a franking machine?

    1. Download the Application Form for a Franking Machine from the TIC website or call the TIC hotline on 2969-8188 to obtain the form by fax.
    2. Return the completed form, together with two cheques (one for the deposit of the franking machine and the other for the amount to be loaded to the franking machine) and a copy of the travel agent's licence, to the TIC's Finance and Administration Department.
    3. After receiving the relevant documents and the cheques, the TIC will notify the member to collect the franking machine.

  2. What should I do if I need to frank a receipt but the franking machine has broken down?

    If your franking machine has broken down during office hours, please call the TIC's Finance and Administration Department on 2969-8114 for solutions.

  3. How can the franking machine be reloaded?

    1. Send a cheque, together with the Franking Machine Reloading Form , to the TIC Executive Office by post; OR
    2. Deposit the amount to be reloaded to the franking machine into the bank account designated by the TIC (i.e. Bank of China (Hong Kong), Account No. 031-349-1-038340-4, then fax the paying-in slip and the Reloading Form to the TIC Executive Office, and call the TIC's Finance and Administration Department for confirmation; OR
    3. Send the Reloading Form and the amount to be reloaded to the franking machine (payable in cash or cheque) to the TIC Executive Office in person.
    4. After receiving the relevant documents and the amount, the TIC will transfer the amount to the member's designated account in the TIC's Data Centre.
    5. The member should use a fixed-line telephone system to transfer the amount from the TIC's Data Centre to its franking machine.

  4. What are the procedures for refunding levy?

    1. Complete the Levy Refund Form (in triplicate) and send it together with the franked original receipts to the TIC Executive Office in person.
    2. The TIC will confirm the refund by signing and returning a copy of the Refund Form to the member.
    3. The refunded amount will be credited to the member's franking machine at the next reloading on production of the approved Refund Form.