Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.

List of Passenger Fuel Surcharges

The public and travel agents may click the following to view the Passenger Fuel Surcharges collected by airlines:

List of operators and intending operators of study tours

Schools or organisations intending to appoint travel agents to organise study tours on their behalf can refer to the “List of operators and intending operators of study tours” and contact the travel agents directly.

Prohibited articles

For information about the import, export or transit of goods which are prohibited or controlled, please visit the Customs and Excise Department's website.

Communicable diseases and travel health advice

For the latest update and preventive measures of dengue fever, please click here for details (Chinese only).

For updates on communicable diseases such as rubella in Japan, avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website and the Travel Health Bulletin.

Recovering the cost of levy payments from travellers

Members may recover the cost of levy payments from travellers. Please browse the leaflet and Directive No. 235: "Rules for recovering the cost of levy payments from customers" for details.

Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .

Recent decisions by TIC's disciplinary committees

Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 

Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.

Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.

Funding schemes and relief measures for the industry

A list of funding schemes and support offered by the Government and related organisations for members. For details, please refer to the List of Funding Schemes and relief measures for the industry.

Travel Knowledge Talk: Burgundy-Franche-Comté - Beyond Burgundy Wine

The captioned talk will be held on 5 November, the application deadline of which is 28 October.(Circular C1843).

The Voice of TIC is released

Please read the “Cover Story” of the latest issue of The Voice to know the new arrangements on the issuing of tourist guide and tour escort licences under the new regulatory regimes.

TIC’s relief measures for the industry

The TIC has launched a series of measures to alleviate the impact of the protests on the industry (Circular C1842).

Waiver of the registration fee for mainland inbound tours for six months

The TIC is to waive the registration fee for tour confirmation agreements for mainland inbound tours from November 2019 to April 2020 (Circular C1840).

The 32nd TIC Annual General Meeting and Directors’ election: Candidates’ List

Please see Circular C1839 for the candidate list for the coming directors’ election.

Pilot Scheme: Business Matching for Travel Agents and IT Companies

The matching event will be held on 6 November 2019, the registration deadline of which is 31 October (Circular C1841).

Dedicated Email System for Tours from Shenzhen to Hong Kong

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).

TIC will refund membership subscription for 2019/2020

The refund cheques for the 2019/2020 membership subscription will be sent to members in batches (Circular C1836).

Directive Nos. 243 and 244

Self-employed tour escorts and tourists guides assigned by members must be covered by work insurance (Directive Nos. 243 and 244).

Directive No. 242

The Code of Business Practice on Study Tours and Exchange Tours is revised (Directive No. 242).

Directive No. 241

The rules governing reservation of air-plus-hotel packages are revised (Directive No. 241).

Directive No. 240

The rules governing cancellation of package tours guaranteed to depart are revised (Directive No. 240).

Directive No. 239

The rules governing cancellation of package tours are revised (Directive No. 239).

Temporary Travel Agent Driver Pass (Airport Use)

Members may apply to the TIC for the Temporary Travel Agent Driver Pass (Airport Use) in order for their drivers to enter the terminal buildings of the airport (Circular C1835).

Assistance to members in negotiating rental reduction

The TIC Chairman's letter to request landlords for rental reduction is attached to Circular C1833 for members.

Circulars and directives no longer sent by post

The TIC will send documents to members only by email and by fax from 1 October 2019 onwards (Circular C1831).

Survey and Research

The details of the project “Enhancing the Capability of Outbound SME Travel Agents for Service Innovation and Value Creation, Responding to the New Business Challenge” have been uploaded to the TIC website (Latest News).

Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).

E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.

The HKTB announces new appointments in different strategic markets. Please click here for details.

Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...

Geopark Guide Accreditation System

Tour Escorts

Security Bureau's mobile app "Safeguard HK" is launched.

Latest information on courses for tour escorts:

Continuing Professional Development (CPD) for tourist guides

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses

Tourist guides must not directly arrange inbound reception services

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).

Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).

Tour guides must never force visitors to stay in shops

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).

Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:

Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.

Which institutions' first aid certificates / attendance certificates are recognised by the TIC?
How to calculate the validity period of the so-called "Seven-day Permit" (Exit-entry Permit for Travelling to and from Hong Kong and Macau) issued to residents of mainland China who travel to Hong Kong?
What does "separate and independent premises" mean? Can I take part of the area of our Group's premises to operate our travel agent business?
© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2019-10-17