Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.

List of operators and intending operators of study tours

Schools or organisations intending to appoint travel agents to organise study tours on their behalf can refer to the “List of operators and intending operators of study tours” and contact the travel agents directly.

Updates on seasonal influenza

For updates on seasonal influenza, please visit the website of the Centre for Health Protection.

Communicable diseases
Travel health advice

For updates on communicable diseases such as avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website and the Travel Health Bulletin.

Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .

Recent decisions by TIC's disciplinary committees

Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.

Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 

Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.

Advance activation of overseas cash withdrawal function

From 1 March 2013, outbound travellers are required to activate the overseas cash withdrawal function for their ATM cards and credit cards. Please click here for details.

Industry Subsidy Schemes

Development Fund for the Travel Industry
Travel Industry Training Fund

Reminding outbound travellers to acquire travel health information

Members should remind outbound travellers to take note of the travel health information on their own destinations (Circular 1700).

Training Programme Subsidy Scheme under Travel Industry Training Fund

The captioned scheme is set up. Please refer to Circular C1699 for details.

Seminar on personal data protection and cyber security

Members interested in the captioned seminar to be held on 29 January should register by 24 January (Circular C1698).

Initiatives on cyber security and technology crime prevention provided by Hong Kong Police

Members should pay heed to the cyber security measures provided by the Police (Circular C1697).

Cyber security vitally important

Members should formulate measures to reduce their cyber security risk (Circular C1696).

Updating Red List of “Quality and Honest Hong Kong Tours”

Members that wish to join the Red List should return the completed undertaking to the Executive Office by 31 January (Circular C1695).

The Voice of TIC is released

Want to know more about the Development Fund set up by the Airport Authority? Please read the “Cover Story” of the latest issue of The Voice.

Directive No. 233

The captioned directive is about the follow-up of settlements or rulings concerning complaints lodged by travellers, and will supersede Directive No. 149 (Directive No. 233).

Directive No. 232

The captioned directive is about the regulation of activities at places outside Hong Kong and without accommodation, and will supersede Directive No. 102 (Directive No. 232).

Cancellation of package tours during Chinese New Year

The notification period for cancelling package tours during Chinese New Year holidays is extended (Directive No. 231).

Dedicated Email System for Tours from Shenzhen to Hong Kong

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).

Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).

Schemes for SMEs

Members may go to the SME Funding Schemes’ website and the SME Financing Guarantee Scheme’s web page for details about various schemes for SMEs.

E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.

Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...

Geopark Guide Accreditation System

Tour Escorts

Security Bureau's mobile app "Safeguard HK" is launched.

Latest information on courses for tour escorts:

Continuing Professional Development (CPD) for tourist guides

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses

Tourist guides must not ask others to receive inbound tours

Tourist guides must not allow others to assist them in receiving mainland inbound tours or to receive the tours in their stead (“ Latest News ”).

Tourist guides must not directly arrange inbound reception services

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).

Important notes for tourist guides at Shenzhen Bay Port (Hong Kong Port Area)

Tourist guides must have a Closed Area Permit in order to enter and stay at the Hong Kong Port Area of the Shenzhen Bay Port (“ Latest News ”).

Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).

Tour guides must never force visitors to stay in shops

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).

Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:

Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.

How to renew TIC membership?
How can the franking machine be reloaded?
According to the Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers, is it true that visitors must return their purchases to the registered shops within 14 days after purchase in order to enjoy the full refund guarantee?
© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2018-1-19