Latest situation on novel coronavirus infection cases

The Centre for Health Protection of the Department of Health has set up a dedicated webpage to provide relevant information and health advice on Severe Respiratory Disease associated with the novel coronavirus as well as the details of the latest reported cases.

On 24 March, the Government announced more anti-epidemic measures to prevent wider spread of the disease.

Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.

List of Passenger Fuel Surcharges

The public and travel agents may click the following to view the Passenger Fuel Surcharges collected by airlines:

List of operators and intending operators of study tours

Schools or organisations intending to appoint travel agents to organise study tours on their behalf can refer to the “List of operators and intending operators of study tours” and contact the travel agents directly.

Prohibited articles

For information about the import, export or transit of goods which are prohibited or controlled, please visit the Customs and Excise Department's website.

Communicable diseases and travel health advice

For the latest update and preventive measures of dengue fever, please click here for details (Chinese only).

For updates on communicable diseases such as rubella in Japan, avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website and the Travel Health Bulletin.

Recovering the cost of levy payments from travellers

Members may recover the cost of levy payments from travellers. Please browse the leaflet and Directive No. 235: "Rules for recovering the cost of levy payments from customers" for details.

Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .

Recent decisions by TIC's disciplinary committees

Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 

Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.

Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.

The TIC urges the Government for more relief measures

The Chairmen of the TIC and the eight Assoiciation Members have met with the Secretary for Commerce and Economic Development to urge the Government to roll out a new round of relief measures to help the industry (Circular C1878).

Draft minutes of Annual General Meeting

The draft minutes of the 32nd Annual General Meeting held on 28 November 2019 are enclosed with Circular C1877.

Travel Agents Incentive Scheme

The Government has enhanced the Travel Agents Incentive Scheme to pay each eligible travel agent HK$120,000 cash incentive at most. The application period now lasts until 15 January 2021. Please click here for the details.

Green Lifestyle Local Tour Incentive Scheme

The Government has launched the Green Lifestyle Local Tour Incentive Scheme and each eligible travel agent is entitled to a cash incentive of HK$50,000 at most. The application period now lasts until 15 January 2021. Please click here for the details and here for the “List of travel agents organising green lifestyle local tours”.

TIC Chairman urges Government to help the industry urgently

TIC Chairman writes to the Secretary for Commerce and Economic Development to urges the authorities to help the industry (Circular C1873).

Temporary relief measures from banks

In view of the impact of the novel coronavirus on the economy, several banks have introduced relief measures to alleviate business owners their financial pressure. Please click here for details.

Relief funds and measures from various organisations

Certain organisations have set up foundations or introduced relief measures for people and businesses in need in the wake of the coronavirus outbreak. See details here.

Funding schemes and relief measures for the industry

A list of funding schemes and support offered by the Government and related organisations for members. For details, please refer to the List of Funding Schemes and relief measures for the industry.

Special arrangements for making enquiries and complaints

In view of the outbreak of the novel coronavirus in Hong Kong, those who wish to make enquiries or complaints with our Inbound or Consumer Relations Departments are advised to do so by sending an email or leaving a message in the voicemail, rather than paying a visit to the TIC in person. Moreover, counter services are suspended on Saturdays until further notice.

Dedicated Email System for Tours from Shenzhen to Hong Kong

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).

Members who are unable to obtain the latest information of the dedicated email address, please contact our Inbound Department on 2807-1199.

Survey and Research

The details of the project “Enhancing the Capability of Outbound SME Travel Agents for Service Innovation and Value Creation, Responding to the New Business Challenge” have been uploaded to the TIC website (Latest News).

Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).

E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.

The HKTB announces new appointments in different strategic markets. Please click here for details.

Benefits for tourist guides

Training Programme Subsidy Scheme (for Tourist Guides) / CPD Subsidy Scheme

Continuing Professional Development (CPD) for tourist guides

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz 
  2. Seminars on professional ethics
  3. Self-selected courses

Geopark Guide Accreditation System

Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).

Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:      

Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.

Safeguard HK

Security Bureau's mobile app Safeguard HK is launched.

What are the entry requirements for the Pre-service Tourist Guide Training Course? Which institutes are organising the Course?
Must the director / shareholder of a travel agent be a Hong Kong citizen?
Suppose a group of eight people wish to join a package tour together, is it necessary to list all their names on the receipt?
© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2020-3-13