Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.


List of members using the e-levy system

The e-levy system has been in full operation since 1 June 2018. Please click here for the updated list of members using the e-levy system.


List of operators and intending operators of study tours

Schools or organisations intending to appoint travel agents to organise study tours on their behalf can refer to the “List of operators and intending operators of study tours” and contact the travel agents directly.


“Donate Blood Before You Travel” campaign launched by the Hong Kong Red Cross

The Hong Kong Red Cross has rolled out the campaign to call on outbound travellers to donate blood before setting out. Please view the promotional video or poster for details.


The Cross-boundary Movement of Physical Currency and Bearer Negotiable Instruments Ordinance

The Cross-boundary Movement of Physical Currency and Bearer Negotiable Instruments Ordinance comes into operation on 16 July 2018. For more information, please visit the website of the Customs and Excise Department.


Communicable diseases and travel health advice

For the latest update and preventive measures of dengue fever, please click here for details (Chinese only).

For updates on communicable diseases such as avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website and the Travel Health Bulletin.


Recovering the cost of levy payments from travellers

Members may recover the cost of levy payments from travellers. Please browse the leaflet and Directive No. 235: "Rules for recovering the cost of levy payments from customers" for details.


Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .


Recent decisions by TIC's disciplinary committees


Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 


Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.


Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.


Focus group meeting on Belt & Road and Greater Bay Area tourism resource platform
2018-10-12

The TIC will establish a tourism resource platform and hold a focus group meeting to understand members’ views and suggestions about the relevant travel products and the platform (C1762).


Candidates for director election
2018-10-12

Members may refer to Circular C1760 for the candidates standing for the coming director election.


The Voice of TIC is released
2018-10-12

Now is the time for travel agents to switch to the e-levy system (“Cover Story”).


Closure of Action Travel and compensation-related matters
2018-10-5

Please refer to Circular C1759 for the closure of Action Travel Services Limited and compensation-related matters.


Cessation of the printing of the Membership Directory
2018-9-28

With a view to going green and minimising the printing cost, the TIC will stop printing the Membership Directory from this year onwards (Circular C1756).


Members urged to support blood donation
2018-9-7

The Hong Kong Red Cross has launched the“Donate before You Travel” campaign, for which members are urged to support. Please refer to Circular C1749 for details.


Measures to promote the use of e-levy
2018-8-31

The Board of Directors has recently adopted the plan to promote e-levy and retrieve franking machines. Please refer to Circular C1748 for details.


Insurance Intermediaries Qualifying Examination (“IIQE”): Updating of examination syllabus and study notes
2018-8-24

For information regarding the updating of the examination syllabus and study notes of the IIQE, please see Circular C1746.


Dedicated Email System for Tours from Shenzhen to Hong Kong
2018-8-10

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).


Recovering the cost of levy payments from outbound travellers
2018-7-13

Members may recover the cost of levy payments from customers. Please refer to Circular C1742 and Directive No. 235 for details.


Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).


Schemes for SMEs

Members may go to the SME Funding Schemes’ website and the SME Financing Guarantee Scheme’s web page for details about various schemes for SMEs.


E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.



The HKTB invites traders to jointly promote the “Hong Kong Neighbourhoods - Sham Shui Po” programme.


Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...
2016-4-14

Geopark Guide Accreditation System

Tour Escorts

Security Bureau's mobile app "Safeguard HK" is launched.

Latest information on courses for tour escorts:



Continuing Professional Development (CPD) for tourist guides
2016-4-14

Tourist guides may click the following links to browse the information of the CPD activities:

  1. “Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses


Tourist guides must not directly arrange inbound reception services

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).


Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).


Tour guides must never force visitors to stay in shops

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).


Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:


Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.


Can children use the e-Channels? If yes, do they need to bring along any travel document?
What are the entry requirements for the Pre-service Tourist Guide Training Course? Which institutes are organising the Course?
I am directly involved in the complaint case but do not have time to follow up my case. Can I ask another person to do so on my behalf?
© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2018-10-16