Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.

Updates on Zika virus infection

For updates on Zika virus infection, please visit the website of the Centre for Health Protection.

Communicable diseases
Travel health advice

For updates on communicable diseases such as avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website.

Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .

Recent decisions by TIC's disciplinary committees

Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 

Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.

Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.

New regulation on export of milk powder (with effect from 1 March 2013)

Please click here for details.

Advance activation of overseas cash withdrawal function

From 1 March 2013, outbound travellers are required to activate the overseas cash withdrawal function for their ATM cards and credit cards. Please click here for details.

Dedicated Email System for Tours from Shenzhen to Hong Kong

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).

Pilot Information Technology Development Matching Fund Scheme for Travel Agents: Third-round Applications

The deadline for the third-round applications is 30 April (Circular C1636).

Travel Knowledge Talks co-organised by TIC and ANTOR (HK)

Members interested in the captioned talks on the USA and Spain to be held on 25 April should register by 11 April (Circular C1635).

Directive No. 230

Control on advertisement of package tours is relaxed (Directive No. 230).

Directive No. 141

Directive No. 141 is rescinded (Circular C1634).

Airlines’ Agency Debit Memo issuance policies

Members are reminded of the ADM policies of two airlines (Circular C1633).

Safety of outbound travellers

Members should take appropriate measures to protect the safety of outbound travellers and reduce risks (Circular C1630).

Hong Kong food trucks in operation

Sixteen food trucks have commenced business at eight tourist attractions. Members may take their tour groups to patronise those food trucks to taste their signature dishes (“Latest News”).

Beware of forged Tour Escort Passes and Tourist Guide Passes

Before assigning tour escorts or tourist guides, members should verify their Tour Escort Passes or Tourist Guide Passes (Circular C1621).

Members not allowed to void air tickets unilaterally

According to Directive No. 157, both retail agents of air tickets and ticket consolidators are not allowed to void any air tickets which have been issued to travellers (Circular C1612).

E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.

Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).

Schemes for SMEs

Members may go to the SME Funding Schemes’ website and the SME Financing Guarantee Scheme’s web page for details about various schemes for SMEs.

Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...

Geopark Guide Accreditation System

Tour Escorts

Latest information on courses for tour escorts

  • 2017        

Continuing Professional Development (CPD) for tourist guides

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses

Immigration Department's measures to handle violence against guides

The Director of Immigration has written to the TIC on the captioned measures. Tourist guides may refer to the Latest News for details.

Tourist guides must not ask others to receive inbound tours

Tourist guides must not allow others to assist them in receiving mainland inbound tours or to receive the tours in their stead (“ Latest News ”).

Tourist guides must not directly arrange inbound reception services

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).

Important notes for tourist guides at Shenzhen Bay Port (Hong Kong Port Area)

Tourist guides must have a Closed Area Permit in order to enter and stay at the Hong Kong Port Area of the Shenzhen Bay Port (“ Latest News ”).

Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).

Tour guides must never force visitors to stay in shops

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).

Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:

Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.

What are the procedures for refunding levy?
According to the Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers, is it true that visitors must return their purchases to the registered shops within 14 days after purchase in order to enjoy the full refund guarantee?
What are the entry requirements for the Pre-service Tourist Guide Training Course? Which institutes are organising the Course?
© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2017-3-27