Travel Industry Council of Hong Kong

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Traveller Information
Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.

List of members using the e-levy system

The e-levy system has been in full operation since 1 June 2018. Please click here for the updated list of members using the e-levy system.

List of operators and intending operators of study tours

Schools or organisations intending to appoint travel agents to organise study tours on their behalf can refer to the “List of operators and intending operators of study tours” and contact the travel agents directly.

“Donate Blood Before You Travel” campaign launched by the Hong Kong Red Cross

The Hong Kong Red Cross has rolled out the campaign to call on outbound travellers to donate blood before setting out. Please view the promotional video or poster for details.

The Cross-boundary Movement of Physical Currency and Bearer Negotiable Instruments Ordinance

The Cross-boundary Movement of Physical Currency and Bearer Negotiable Instruments Ordinance comes into operation on 16 July 2018. For more information, please visit the website of the Customs and Excise Department.

Communicable diseases and travel health advice

For the latest update and preventive measures of dengue fever, please click here for details (Chinese only).

For updates on communicable diseases such as rubella in Japan, avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website and the Travel Health Bulletin.

Recovering the cost of levy payments from travellers

Members may recover the cost of levy payments from travellers. Please browse the leaflet and Directive No. 235: "Rules for recovering the cost of levy payments from customers" for details.

Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .

Recent decisions by TIC's disciplinary committees

Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 

Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.

Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.

Industry Information
Member Agents
The Voice of TIC is released

Now is the time for travel agents to switch to the e-levy system (“Cover Story”).

Registration of tour confirmation agreements of inbound mainland one-day shopping tours via Hong Kong-Zhuhai-Macao Bridge

The above one-day shopping tours must be registered with the TIC. Please refer to Directive No. 236 for details, which takes immediate effect until 15 February 2019.

Franking machines will be phased out earlier in mid-2019

All franking machines will be phased out starting from 1 July 2019. Please see Circular C1768 for details.

Annual Report 2017/2018

The Annual Report 2017/2018 of the TIC is released today (Circular C1769/“Annual Report”).

Results of directors’ election

The results of the directors’ election held today are just announced (“Latest News”).

Dedicated Email System for Tours from Shenzhen to Hong Kong

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).

Pilot Information Technology Development Matching Fund Scheme for Travel Agents: Seventh-round Applications

The deadline for the seventh-round application is 31 December (Circular C1772).

E-levy System workshop(All full)

The TIC is to organise four more e-levy workshops in January 2019, the application deadline for which is 28 December 2018 (Circular C1773).

Cancellation of outbound package tours during Chinese New Year

Members who cancel outbound package tours during Chinese New Year must observe Directive No. 237.

Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).

Schemes for SMEs

Members may go to the SME Funding Schemes’ website and the SME Financing Guarantee Scheme’s web page for details about various schemes for SMEs.

E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.

The Hong Kong Pulse Light Festival will be held during 29 November 2018 to 24 February 2019. Please click here for details.

Tour Escorts
Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:

Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.

Tourist Guides
Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...

Geopark Guide Accreditation System

Tour Escorts

Security Bureau's mobile app "Safeguard HK" is launched.

Latest information on courses for tour escorts:

Continuing Professional Development (CPD) for tourist guides

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses

Tourist guides must not directly arrange inbound reception services

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).

Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).

Tour guides must never force visitors to stay in shops

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).

Is there any time limit for lodging a complaint?
I have just completed Form 5 and want to become a tourist guide. How can I obtain a Tourist Guide Pass?

© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2018-12-18