Travel Industry Council of Hong Kong

Site Map Contact Us
繁體中文簡體中文EnglishGraphical version
HomeChairman's CornerThe CouncilFind a Travel AgentAdvice for TravellersServices for MembersFind Jobs/StaffCodes and Regulations
Course InformationTour EscortsTourist GuidesLatest NewsFormsPublicationFAQsTender Notices
Proof of Cancellation ChargesIndustry Subsidy Schemes
Traveller Information
Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.

List of operators and intending operators of study tours

Schools or organisations intending to appoint travel agents to organise study tours on their behalf can refer to the “List of operators and intending operators of study tours” and contact the travel agents directly.

Updates on seasonal influenza

For updates on seasonal influenza, please visit the website of the Centre for Health Protection.

Communicable diseases
Travel health advice

For updates on communicable diseases such as avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website and the Travel Health Bulletin.

Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .

Recent decisions by TIC's disciplinary committees

Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.

Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 

Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.

Advance activation of overseas cash withdrawal function

From 1 March 2013, outbound travellers are required to activate the overseas cash withdrawal function for their ATM cards and credit cards. Please click here for details.

Industry Information
Member Agents
Information on personal data protection, cyber security and technology crime

Members may refer to Circular C1708 for the captioned information provided by the Privacy Commissioner for Personal Data and the Hong Kong Police.

Refurbishment of the Central to Mid-levels Escalator and Walkway System

The captioned refurbishment works will commence in March 2018. Please refer to Circular C1711 for details.

Travellers must be issued with franked receipts

Members must immediately issue receipts with levy stamps to customers after receiving the outbound fares of package tours or travel packages (Circular C1715).

Insurance Authority’s briefing session on implementation of direct licensing regime for insurance intermediaries and its online portal

Members interested in the captioned briefing to be held on 27 April should register by 20 April (Circular C1716).

Award Scheme for Learning Experiences

The application deadline for the captioned award scheme under the Qualifications Framework is 25 May (Circular C1714).

The Voice of TIC is released

Travel industry memebrs will benefit from the Travel Industry Training Fund  (“Cover Story”).

Directive No. 234

The captioned directive is about levy-related rules, and will supersede Directive Nos. 16, 18, 34 and 59 (Directive No. 234).

Invitation to Appreciation Dinner 2018

Members that wish to join the Appreciation Dinner to be held on 24 May should register by 25 April (Circular C1717).

Dedicated Email System for Tours from Shenzhen to Hong Kong

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).

Docent Training on Dr Sun Yat-sen Historical Trail

The captioned training, which will be held on 10 May, is now open for enrolment (Circular C1719).

Briefing Session of HK Customs and Excise Department and Travel Knowledge Talks: Western Australia and Taiwan

Members interested in the captioned events to be held on 15 May should register by 4 May (Circular C1718).

Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).

Schemes for SMEs

Members may go to the SME Funding Schemes’ website and the SME Financing Guarantee Scheme’s web page for details about various schemes for SMEs.

E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.

Tour Escorts
Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:

Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.

Tourist Guides
Tour guides must never force visitors to stay in shops

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).

Demerit system for tour guides

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).

Tourist guides must not directly arrange inbound reception services

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).

Important notes for tourist guides at Shenzhen Bay Port (Hong Kong Port Area)

Tourist guides must have a Closed Area Permit in order to enter and stay at the Hong Kong Port Area of the Shenzhen Bay Port (“ Latest News ”).

Tourist guides must not ask others to receive inbound tours

Tourist guides must not allow others to assist them in receiving mainland inbound tours or to receive the tours in their stead (“ Latest News ”).

Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...

Geopark Guide Accreditation System

Tour Escorts

Security Bureau's mobile app "Safeguard HK" is launched.

Latest information on courses for tour escorts:

Continuing Professional Development (CPD) for tourist guides

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses

I have been working as a tourist guide in mainland China for a dozen or so years and have a tourist guide permit issued by the mainland authorities. Can I be exempted from obtaining the Tourist Guide Pass?
Should travel agents be held responsible if the star rating of hotels is different from that mentioned in the tour brochure?
How do I applying for a franking machine?

© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2018-4-20