Travel Industry Council of Hong Kong


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Proof of Cancellation Charges
Traveller Information
Protection for inbound visitors

Inbound visitors may browse the “ Advice for Travellers ” and the “ FAQs ” sections to learn about the protection for them. They may also browse the "List of Registered Shops" and “Shops whose Registration has been Cancelled”.


Updates on seasonal influenza

For updates on seasonal influenza, please visit the website of the Centre for Health Protection.


Communicable diseases
Travel health advice

For updates on communicable diseases such as avian influenza and Ebola virus disease, please visit the Centre for Health Protection website.

Travellers wishing to learn about latest news on health advice, please visit the Hong Kong Travellers' Health Service website.


Guidance for booking cruise products through travel agents

Please browse the Guidance for booking cruise products through travel agents .


Recent decisions by TIC's disciplinary committees


Outbound Travel Alert (OTA) System and Registration of Outbound Travel Information (ROTI)

Hong Kong residents planning to travel overseas are advised to browse the Security Bureau's OTA webpage and use the Hong Kong Immigration Department’s ROTI service to receive OTA updates and related information from the Government. 


Immigration Department's 24-hour helpline

Hong Kong residents who need help when they are outside the city may call the 24-hour hotline of the Immigration Department's Assistance to Hong Kong Residents Unit on (852)1868.


Visa-free Access for HKSAR Passports

Travellers may visit the GovHK website for an updated list of countries/territories which have granted visa-free access to HKSAR passport holders.


Advance activation of overseas cash withdrawal function

From 1 March 2013, outbound travellers are required to activate the overseas cash withdrawal function for their ATM cards and credit cards. Please click here for details.


Industry Information
Member Agents
New promotional materials for Travel Industry Compensation Fund
2017-7-14

The captioned promotional materials are enclosed with Circular C1661.


Pilot Information Technology Development Matching Fund Scheme for Travel Agents: Fourth-round Applications
2017-7-28

The deadline for fourth-round applications is 31 August (Circular C1663).


Dedicated Email System for Tours from Shenzhen to Hong Kong
2017-8-4

Please click here for the dedicated email addresses of Hong Kong’s receiving agents. The dedicated email addresses of Shenzhen’s outbound agencies can be downloaded here (password not required).


List of travel agents participating in “Recruitment Day for Travel Agents” to be held on 2 September
2017-8-4

Please click here for the captioned list.


Poster for “Recruitment Day for Travel Agents”
2017-8-4

The captioned poster is enclosed with Circular C1664.


Annual General Meeting and directors’ election
2017-8-11

This year’s AGM and directors’ election will be held on 30 November, and the nomination period for the election will be between 21 August and 20 September (Circular C1665).


Management of risks by members
2017-8-18

Members may refer to Circular C1668 for points to note when formulating risk management measures.


2018 FIFA World Cup
2017-8-18

Members may refer to Circular C1667 for points to note for purchasing World Cup tickets.


Insurance for outbound package tours
2017-8-18

Members are advised to pay attention to the matteres mentioned in Circular 1666 concerning insurance for outbound package tours.


E-learning platform for tourism service industry

Industry members are welcome to use the e-learning platform (in Chinese only) launched by the Quality Tourism Services Association to enhance their service standards.


Student helpers available to receive cruise visitors and offer assistance in MICE events

Inbound agents that need student helpers to receive large parties from cruise ships visiting Hong Kong or offer assistance in MICE events on an ad hoc or temporary basis may contact various universities and tertiary institutions (“ Latest News ”).


Schemes for SMEs

Members may go to the SME Funding Schemes’ website and the SME Financing Guarantee Scheme’s web page for details about various schemes for SMEs.


Tour Escorts
Latest information on courses for tour escorts

The Certificate Courses for Outbound Tour Escorts to be held during the following period is now open for enrolment:


Handy Tips for Tour Escorts

The “Handy Tips for Tour Escorts” covers general rules for healthy travel, basic first aid, insurance claims procedures and useful telephone numbers.


Tourist Guides
Tour guides must never force visitors to stay in shops
2010-5-28

Tourist guides must not stop visitors from leaving the shops freely or coerce them into making purchases (“Latest News”).


Demerit system for tour guides
2011-1-28

The TIC has set up a demerit system to improve the service standard of tourist guides who receive mainland visitors (“Other Rules for Tourist Guides”).


Tourist guides must not directly arrange inbound reception services
2011-5-27

Tourist guides must not arrange tour-guiding and transfer services for inbound tours organised by mainland tour operators (“ Latest News ”).


Important notes for tourist guides at Shenzhen Bay Port (Hong Kong Port Area)
2011-5-27

Tourist guides must have a Closed Area Permit in order to enter and stay at the Hong Kong Port Area of the Shenzhen Bay Port (“ Latest News ”).


Tourist guides must not ask others to receive inbound tours
2011-7-8

Tourist guides must not allow others to assist them in receiving mainland inbound tours or to receive the tours in their stead (“ Latest News ”).


Benefits for tourist guides

Continuing Professional Development (CPD) for tourist guides...
2016-4-14

Geopark Guide Accreditation System

Tour Escorts

Latest information on courses for tour escorts

  • 2017        


Continuing Professional Development (CPD) for tourist guides
2016-4-14

Tourist guides may click the following links to browse the information of the CPD activities:

  1. Knowledge on Hong Kong” Workshop / Quiz
  2. Seminars on professional ethics
  3. Self-selected courses


FAQs
What is the difference between Ordinary Members and Affiliate Members?
After signing up for a package tour, is it possible to withdraw from it or switch to another tour?

© 2005 Travel Industry Council of Hong Kong. All rights reserved.
Last Updated: 2017-8-18