Posted on: 2019-9-21
Agent Information
Company NameHK01 Travel Company Limited
Licence No.-

Vacancy Details
Job Title Supervisor, E-Commerce Operations(OTA) No. of Vacancies 1
Duties1) Managing day to day operation; 2) Handle customer on both presale and post-sale enquiries on travel products via phone, email and live chat; 3) Timely review operational process to ensure operation smoothness; 4) Identify new initiatives on Customer Journey; 5) Review and analysis customer feedbacks; 6) Coordinate with different internal and external departments on all operational matters; 7) Lead and managing new projects
Requirements1) Experience in travel industry, especially on Customer Service; 2) Fluent in both written Chinese and English as well as spoken Cantonese, Mandarin and English; 3) Willing to work beyond regular office hour; 4) Knowledge in GDS and ticketing is preferred; 5) Knowledge in operational process will be an advantage; 6) Less experience can be considered as Executive, E-Commerce Operations
Location荃灣
Job TitleExecutive, E-Commerce Operations(OTA) No. of Vacancies 1
Duties1) Managing day to day operation; 2) Handle customer on both presale and post-sale enquiries on travel products via phone, email and live chat; 3) Proactive make suggestions to enhance customer experience; 4) Assist supervisor to review and analysis customer feedbacks; 5) Lease between customer and travel partners on travel product relating issues; 6) Proactively exploring and identifying upselling/cross-selling opportunities
Requirements1) Experience in travel industry, especially on customer service; 2) Fluent in both written Chinese and English as well as spoken Cantonese, Mandarin and English, other spoken language would be an advantage; 3) Willing to work beyond regular office hour; 4) Knowledge in GDS and ticketing is preferred; 5) Immediate available is highly preferred
Location荃灣

Contact Information
Tel.35828770
Emailcarolwong@hk01.com
Contact PersonCarol Wong
Deadline2019-11-21

* Date Format (YYYY-MM-DD)