The TIC has received information from the Vietnamese Consulate in Hong Kong regarding the condition of Ha Long Bay port on 4 February 2014. The main points are as follows:
- At 7.15am, 4 February 2014, Quang Ninh Maritime Port received information about a marine accident in which two vessels collided and a barge sank at the fairway to the Port. The Port was temporarily closed for safety reasons while the authorities were trying to locate the sunken barge.
- At 8am, being informed of the accident, cruise ship Costa Victoria immediately refused to enter the Port and requested to be navigated back to its previous location.
- At 8.15am, when the sunken barge was located and safety for incoming and outgoing ships could be guaranteed, the Quang Ninh Maritime Port authorities released such information immediately. Afterwards, three ships continued their scheduled journey while only Costa Victoria refused to come back and headed for Hong Kong instead.
- The information that Costa Victoria was not permitted to enter Ha Long Bay on 4 February 2014 for safety reasons is inaccurate.