All travel agents carrying on inbound travel
business in Hong Kong are required by law to obtain a travel agent's licence,
the requisite for which is TIC membership. Visitors may lodge a complaint with
the TIC if they are not satisfied with the services of its members. The TIC
has provided the following protection for inbound group visitors:
|Protection for Inbound Group Visitors
Refund Protection Scheme (Registered Shops) for Inbound Tour Group
Under the scheme, group visitors who are taken
to registered shops by their travel agents are entitled to a full refund
if they are not satisfied with their purchases and make a refund request within
six months (for mainland visitors) or 14 days (for overseas visitors) after
purchase. Tour group shoppers seeking a full refund must produce the original
receipt and return the purchased item, which must be undamaged and on which
there must be no wear and tear because of use.
Imposition of Demerits on Registered Shops
Before taking visitors to any shops, members must
register those shops with the TIC; and those registered shops must honour a
number of pledges made to the TIC. Registered shops in breach of any one of
the pledges will be given a certain number of demerits by the Committee
on Shopping-related Practices. Once they have accumulated 30 demerits, their
registration will be revoked, and member agents will be forbidden to arrange
for visitors to patronise the registered shops concerned.
For details of the Refund Protection Scheme (Registered Shops) for Inbound
Tour Group Shoppers, please see Directive
No. 225 issued by the TIC.
Tourists from mainland China are advised to take a look at the " shop
smart " portal of the Consumer Council before shopping in Hong Kong
on their own. If they need to complain after going shopping on their own, please
contact the Consumer
Apart from the above, inbound group visitors may choose freely whether to join
self-pay activities or not, and the local receiving agent will make appropriate
arrangements for those who choose not to join.
|Protection for Inbound Group Visitors from Mainland
In order to protect the interests of inbound tour group visitors from mainland
China, the TIC has put in place the following measures on top of those mentioned
- Tour coaches which transport inbound group visitors are required to display
the Travel Agent's Licence numbers of their local travel agents and the tour
codes of the tour groups registered with the TIC in a prominent position so that the visitors can
verify whether the Hong Kong travel agents are licensed. For details, please
see Directive Nos. 146, 221
and 222 issued by the TIC.
- Tourist guides responsible for receiving inbound tour groups are required
to obtain the Tourist Guide Pass issued by the TIC, and wear it on their chest
when performing their duties. For details, please see the Code of Conduct
for Tourist Guides issued by the TIC.
- Travel agents are required to immediately distribute the itineraries through
tourist guides to each inbound group visitors from mainland China on their
arrival in Hong Kong. And the itineraries need to contain detailed information
about meals, accommodation, transport, sightseeing, entertainment and shopping
arrangements. For details, please see Directive No. 196
issued by the TIC.
Inbound visitors may also browse the "FAQ"
section to learn about the protection for them.
|Request for Assistance / Lodging Complaints