All travel agents carrying on inbound travel business in Hong Kong are required by law to obtain a travel agent's licence, the requisite for which is TIC membership. Visitors may lodge a complaint with the TIC if they are not satisfied with the services of its members. The TIC has provided the following protection for inbound group visitors:
|Protection for Inbound Group Visitors|
Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers
Under the scheme, group visitors who are taken to registered shops by their travel agents are entitled to a full refund if they are not satisfied with their purchases and make a refund request within six months (for mainland visitors) or 14 days (for overseas visitors) after purchase. Tour group shoppers seeking a full refund must produce the original receipt and return the purchased item, which must be undamaged and on which there must be no wear and tear because of use.
Imposition of Demerits on Registered Shops
Before taking visitors to any shops, members must register those shops with the TIC; and those registered shops must honour a number of pledges made to the TIC. Registered shops in breach of any one of the pledges will be given a certain number of demerits by the Committee on Shopping-related Practices .Once they have accumulated 30 demerits, their registration will be revoked, and member agents will be forbidden to arrange for visitors to patronise the registered shops concerned.
For details of the Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers, please see Directive No. 225 issued by the TIC.
Tourists from mainland China are advised to take a look at the " shop smart " portal of the Consumer Council before shopping in Hong Kong on their own. If they need to complain after going shopping on their own, please contact the Consumer Council .
Apart from the above, inbound group visitors may choose freely whether to join self-pay activities or not, and the local receiving agent will make appropriate arrangements for those who choose not to join.
|Request for Assistance / Lodging Complaints|