What is the Package Tour Accident Contingency Fund Scheme under the Travel Industry Compensation Fund (TICF)?
- The TICF provides protection to outbound travellers who may claim:
reimbursement up to HK$300,000 in ex gratia payment, in case of injury or death in an accident during an outbound activity provided or organised by a licensed travel agent, of expenses incurred in the place of accident, subject to the maximum limit for each item:
Medical expenses incurred in the place of accident (outside Hong Kong) up to HK$100,000 Expenses incurred in the place of accident (outside Hong Kong) in the funeral or return of the dead body or ashes to Hong Kong up to HK$100,000 Expenses incurred by relatives of the outbound traveller in visiting the place of accident for a purpose connected with the traveller’s death or injury up to HK$100,000 (up to HK$25,000 per relative)
- An outbound traveller means a person who has paid to a licensed travel agent for any two or all of the following services:
- carriage from Hong Kong to places outside Hong Kong;
- accommodation outside Hong Kong;
- arrangements for an activity outside Hong Kong (by a licensed travel agent).
What does the Scheme not cover?
The Scheme does not cover:
- medical expenses not arising from injury or death caused by an accident (e.g. illness);
- injury or death caused by an accident in an activity which is not provided or organised by a licensed travel agent; and
- individual travellers who have an accident while staying behind after a group tour.
How should travel agents handle tour accidents?
When there is a tour accident, the travel agent concerned or its tour escort should
- take emergency measures as necessary to protect safety of travellers;
- inform the following:
The TIC (852) 2807-1199 Travel Agents Registry (852) 3151-7945
- make advance assistance in respect of the relevant expenses to the outbound travellers where circumstances warrant and make necessary arrangements for reimbursement by travellers after they have received ex gratia payment from the TICF;
- state clearly to outbound travellers that they may only claim three types of relevant expenses from the TICF subject to the maximum amounts;
- ascertain whether outbound travellers would seek compensation from their insurers or apply for ex gratia payment under the TICF;
- coordinate applications of the outbound travellers for ex gratia payment under the TICF; and
- collect and submit supplementary documents from the outbound travellers when necessary.
Points for travel agents to note when confirming outbound travel services with outbound travellers
- make sure that the travellers’ receipts for the outbound fares are stamped with e-levy stamps in order to prove a levy payment equal to 0.15% of the outbound fare paid;
- advise the travellers to deposit the original receipt at home or with a relative and carry the photocopy on the tour;
- advise the travellers to take out their own insurance policy to better cover their own travel needs;
- maintain the name list of the tour members for each tour group with information on their insurers and other particulars especially their contacts for emergency use; and
- instruct the tour escort to notify his/her company of the details of the tour accident immediately.
- TICF Management Board Secretariat
c/o Travel Agents Registry
Rooms 4901, 49/F, Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong
Tel: (852) 3151-7945
- The TIC
Rooms 1706-1709, Fortress Tower, 250 King’s Road, North Point, Hong Kong
Tel: (852) 2807-1199