- Provide post-tour services by handling customer
comments/feedback through all means including
phone calls and emails and record in the system.

- Work closely with Customer Service Assistant for
data screening and processing to improve business
performance improvement.

- Provide professional and friendly customer service,
and handle customer complaints, ensuring timely
address of customer needs.

- Collaborate with external and internal parties in
conducting investigations and respond tactfully to
complaints received from legislative bodies or
authorities.

- Assist in preparing reports on service quality and
analyzing customer needs to make recommendations
for service or product improvements.

- Support in ad hoc projects as designated