Mission
The TIC is entrusted with the responsibility to regulate outbound and inbound travel agents under the Travel Agents (Amendment) Ordinance. Our mission is:
- to maintain a high standard of professionalism within the industry
- to protect the interests of both the trade and travellers
Services
For member agents
- organising various kinds of activities to promote fellowship and understanding within the industry
- organising training courses, seminars, workshops and the like to upgrade the standard of industry members
- publishing regular publications and updating the TIC website to provide various kinds of information for members
- setting down and enforcing various rules and regulations to uphold a high standard of service and fair competition within the industry
- mediating in disputes between members and related sectors of the industry and the public
- promoting communication between members and related organisations outside the industry and providing channels for discussion
- collecting the outbound levy on behalf of the Travel Industry Compensation Fund Management Board and maintaining franking machines
- helping members recruit staff through the TIC website
For the public
- raising awareness of travel safety and travel protection among travellers
- handling enquiries and complaints lodged by outbound travellers and inbound visitors
- providing assistance for those who need to apply for ex gratia payments from the Travel Industry Compensation Fund and financial relief from the Package Tour Accident Contingency Fund Scheme
- setting up service hotlines ( outbound travellers: (852) 2969-8188 ; inbound visitors: (852) 2807-0707 )