Enrollment TNC

Terms and Conditions

Please read carefully the terms and conditions before enrolling on the Certificate Course for Outbound Tour Escorts organised by the Travel Industry Council of Hong Kong (‘TIC’).

 

I.    Enrolment Procedures

1.    All applications for the Certificate Course for Outbound Tour Escorts will be handled on a first-come-first-served basis.  

2.    The TIC reserves the right to accept or reject any applications.

3.    Offline Enrolment

Applicants are required to complete the online enrolment form together with the following documents to the TIC Executive Office by post or in person (Applications by facsimile or by e-mail or on phone cannot be accepted):

• course fees (payment by crossed cheque / cash / cash deposit);
• photocopy* of academic proof; 
• photocopy* of a valid first aid certificate or attendance certificate (if applicable) and 
• photocopy* of Document of Identity for Visa Purposes / passport (for non-permanent HK residents only)

*The original of supporting documents must be presented for information checking and verification.

4.    Online Enrolment

Applicants can enrol in the course online via link. Documents stated in paragraph 3 of Section I Enrolment Procedures are required to be uploaded. The original of supporting documents must be presented for information checking and verification.

5.    Payment Methods

a.    Offline Enrolment

For offline enrolment, applicants can make a payment by a crossed cheque or via cash deposit. It is applicants’ responsibility to ensure that 
i.    sufficient money is available in their current account at the time of making the
payment by a crossed cheque or
ii.    the TIC’s bank account number is correctly entered for cash deposit and
 

b.    Online Enrolment

For online enrolment, applicants can make a payment by a crossed cheque or via cash deposit. It is applicants’ responsibility to ensure that 

i.    sufficient money is available in their current account at the time of making the payment by a crossed cheque or

ii.    the TIC’s bank account number is correctly entered for cash deposit.

6.    Any loss arising from errors or omissions caused by applicants per payment transaction online and offline shall be borne by applicants. In case of cheque bouncing, the TIC has the right to disqualify the applicant from the course immediately.

7.    Any bank charges or expenses incurred per payment transaction online and offline shall be borne by applicants.  Bank charges or expenses will not be refunded regardless of class cancellation due to inadequate number of applicants;

8.    The payment of course fee must be made within 3 working days after applicants have been notified of approval for online enrolment by the TIC.  Non-payment after the specified period of time will be regarded as giving up the course.

9.    An applicant’s place on the course is secured once his/her payment by a crossed cheque or via cash deposit has been confirmed by the TIC.  

10.    Crossed cheques should be made payable to ‘Travel Industry Council of Hong Kong’ with applicant’s name and course code written on the back.  Please do NOT mail cash.

11.    Bank account for cash deposit: Bank of China (HK) Ltd 031-349-1-038340-4.  Applicant’s name and course code should be written on the back of the deposit slip (photocopy). Applicants who submit application by post are advised to keep the original of deposit slip for record in order to avoid the loss of payment evidence caused by delivery error. Applicants must make sure that the date and time of transaction must be shown clearly on the deposit slip.  

12.    Each applicant can submit ONE enrolment form only.  Applications will NOT be processed for duplicate submission of form or incomplete information provided.

13.    For applications by post, the date when the TIC Executive Office receives the documents will be counted as the submission date.  Applicants will be notified of the result of application within TWO WEEKS since the mailing date. The TIC will not be responsible for unsuccessful applications caused by mail delay or incomplete documents provided.

14.    Admitted applicants will receive the official receipt, course timetable and relevant information issued by the TIC as confirmation.

II. Medium of Instruction ***

Cantonese (with some English)；course materials and examination paper in Chinese 

*** Remarks
a)    Applicants who wish to take a course with English as the medium of instruction may contact the TIC Industry Training Department.  English-medium courses can be run if there are adequate applicants.

b)    Course materials are available both in Chinese version and English version.  A set of course materials either in Chinese version or English version is provided to applicants during enrolment.  Applicants are required to pay HK$100 for an extra set of course materials.  Students may answer an examination paper in English provided that they make such request during enrolment.
 

 

III. Attendance Rate Requirements

Course	Attendance rate	Remarks
Part I	100%	Lateness or early leave will be regarded as absence. ONLY students having a 100% attendance rate in ALL parts are allowed to attend the Certificate Examination. Otherwise, students are required to re-take the part(s) with inadequate attendance and pay fees of the relevant part(s) in order to be eligible to take the Examination **.
Part II	100%
Part III	100%

**Repeat and Re-sit Fees

Repeat / Re-sit	Fee		Remarks
	Non-travel agency staff	Travel agency staff
			Students who are absent for a class or an examination are entitled to a free make-up class or examination only if they can produce a company letter 3 working days in advance for business commitment; or a medical certificate (original copy) issued by a registered medical practitioner or Chinese medicine practitioner (Chinese herbal medicine prescription will NOT be accepted) within 3 working days after the class or the examination or for sick leave.  Otherwise, they have to pay for the repeat or re-sit fees.
Part I	HK$ 800	HK$ 625
Part II	HK$ 1,400	HK$ 1,050
Part III  (First Aid Talk)	HK$ 100	HK$ 100
Re-sit	HK$ 300	HK$ 200

 

Since Part III – First Aid Talk of the course is arranged by the TIC without extra charges, course students who are absent or exempted from the above talk will NOT be granted a deduction of course fees.

 

IV.     Examination Details

1.    ONLY students having a 100% attendance rate in ALL the three parts are allowed to attend the Certificate Examination.    〔Important note：Lateness or early leave is regarded as absence.〕

2.    Students must attend the examination according to the date and time assigned by the TIC.  Absence without advance notice or a certificate issued by a registered medical practitioner will be disqualified with no refund.

3.    Those who cannot pass the examination may apply for a re-sit.

V.    Conditions for Issuance of Certificate

1.    Students who completed the course and passed the certificate examination will be issued a certificate. 

2.    Candidates who cannot produce documents required (e.g. the original of academic proof) may be disqualified from the certificate examination or will NOT be awarded a certificate.

3.    Certificates will NOT be re-issued.  A transcript can be provided, however, to prove the completion of the course upon the receipt of written request and administrative fee.

VI. Important Notes

1.    Course / class changing or refund of course fee will NOT be arranged once an applicant is admitted.  Admitted applicants who wish to transfer the place to another applicant must inform the TIC at least TWO WEEKS before the class starts, and seek confirmation from the TIC.  The transferee must complete and submit a new enrolment form.

2.    Admitted applicants should take note of the class timetable, requirements on attendance rate, etc.  No reminder will be given to individual students.  Should the course be cancelled, students will be notified and fully refunded.

3.    Course students must immediately inform the TIC of any changes in contact information.

4.    The TIC reserves the right to amend at any time the details of the course information without prior notice and the right of final interpretation.  Applicants or course students will be informed of any amendments of information. In case of any disputes, the decision of the TIC shall be final.

5.    If there is any inconsistency or conflict between the English version and the Chinese version of the course information, the English version shall prevail.
 

VII. Notes on Collection of Personal Data

1.    The personal data provided in this application form will be used by the Travel Industry Council of Hong Kong (TIC) for the following purposes:

(i)    to process course applications and enrolment;

(ii)    to maintain course students’ records in the TIC;

(iii)    to administer the examination for this course;

(iv)    to distribute examination results, issue course certificates and disseminate relevant 
information to candidates;

(v)    to conduct research or statistical analysis;

(vi)    any other related purposes.

2.    Applicants are advised to provide sufficient information as far as possible, otherwise their applications may be unable to be processed.

3.    Applicants will be required to produce their HKID Card in person for verification purposes, and staff of the TIC will only sign the application form after verifying the contents of the applicant’s HKID Card. If an applicant is unable to come to the TIC in person, the applicant may submit a copy of his/her HKID Card by post or by fax but any such copy shall be retained until such time as the applicant concerned is able to produce his/her HKID Card in person for verification purposes. The TIC reserves the right to require the production and to make and retain copies of an applicant’s HKID Card in any circumstances which are permitted by law.

4.    The TIC will keep the personal data of applicants confidential but may provide such data to any other person or his/her representative for any one or more of the purposes set out in paragraph 1 above.

5.    According to the Personal Data (Privacy) Ordinance, applicants have the right to:    

(i)    ascertain whether their personal data are held by the TIC;

(ii)    obtain a copy of the data mentioned in paragraph 5(i); and

(iii)    correct their personal data held by the TIC.

Applicants should provide the TIC with sufficient information in order for their identity to be determined, otherwise their data access request may be rejected. The TIC may impose a fee on any such request.

    6.    Any request for access to personal data should be made in writing and addressed to the TIC Industry Training Department at:

Rooms 1706-09, Fortress Tower, 250 King’s Road, North Point, Hong Kong
 

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1. I, the applicant, have read, understood and agreed to the course information and “Notes on Collection of Personal Data” that are attached to this application form.

2. I agree that the Travel Industry Council of Hong Kong (TIC) shall verify the documents of my academic proof, and here I authorise the education institutions/units that I used to attend to provide the TIC with my personal particulars for the verification of academic qualification(s) I attained.

3. I hereby declare that the information provided in this form and the documents attached are all accurate and authentic. The TIC has the right to disqualify me if there is any inconsistency with the statements that I have made. I also know that the TIC shall report any cases of using false documents to the police.